Frequently Asked Questions

We tried to make a list of questions that we get frequently, but we are better not perfect, so this list may not address your question. Thankfully, we can easily connect! Please contact us here.

I am a ______ (practitioner) which membership is better for me?

Are you looking for a system to grow your business? If so, the BNP Pro and Masters memberships are for you! The BNP Shop membership will give you our industry leading tools but does not include any support from Ashley Koff RD or our team of experts but does give you. Still wondering? Schedule a demo to connect with Ashley and our team.

How do they help me grow my business?

So many ways! Just two of the many examples include using the cutting-edge tools as part of your existing marketing or use your initial and weekly sessions with Ashley Koff RD and our team to improve your marketing efforts with a strategic plan personalized for your business goal(s) .Want to learn more Schedule a demo to connect with Ashley and our team.

I don’t have a business yet – do your memberships help or should I wait

We love helping those considering or starting a business, and it’s so smart to start with a better nutrition business plan. See our testimonials to check out how we’ve helped practitioners just getting started WIN from the start!

If I purchase a membership, can I upgrade to a higher tier?

Absolutely! If you upgrade within the first 6 months of your membership, we will take the price you paid for the membership and use it towards the desired tier. If it is after 6 months, we will give you half of what you paid for the membership and use it towards the upgrade.. When you upgrade, your year subscription starts the day of your upgrade! 

What are the Done-For-You offerings?

Done-For-You offerings included in the memberships include 10+ complete programs (customizable slides, session and how-to videos so you can set up and run your own programs), a full-stocked online supplement (via Fullscript) to customize for your business. In the BNP Pro and Masters memberships, you also receive  8+ email sequences.

What Kind of Expert Guidance & Support do you offer?

The BNP Pro Membership includes a full year of ongoing strategic business planning and support with Ashley Koff RD including private sessions, unlimited access via email and video chat, as well as weekly work sessions with Ashley plus expert team and guests, and four quarterly goal setting/assessment sessions. The BNP Masters membership, you receive an initial 1:1 session with Ashley and monthly group sessions including the four quarterly goal session/assessment sessions. With the BNP Shop membership, you do not receive access to Ashley. Mentorship sessions and bundles are also available with Ashley. Personalized Mentorship on topics like these is better than one-size-fits-all coaching to continuously grow for profitability & better client outcomes on your terms.

What is the Provider Referral Network?

The Go Pro Membership includes a business listing in our provider referral network where we send you patient referrals, as well as direct media inquiries, brand and public relations executives collaboration requests. We also set up (2) sessions annually for you  to introduce yourself to these professionals and pitch your business. 

What if I already have a business coach?

Awesome. We do too! We love coaches and we all work better together. They will love all the tools and done-for-you resources we offer to accelerate your work together. They can connect with Ashley and our team with any questions about our work sessions too. You and your coach can review the offerings and decide which membership will optimize your results while you work with them.

Does the Provider Referral Network really generate referrals? 

Yes. We’ve had several practitioners purchase the Program on the referral of their colleagues who generated referrals – patients, media, and brand connections – from our Network. 

What are The Better Nutrition Program Tools?

The Better Nutrition Tools include the first and only evaluations that assess total nutrition – food, beverages, supplements, medications – as well as current health and lifestyle for a more complete patient profile. They complement your other assessments to help determine if your client’s current nutrition needs adjustments to help their body run better. The tools also include guides, menus, a journal and a better nutrition plan and program slides. The BNP Pro and Masters memberships also include many done-for-you business and marketing tools as well. 

Can I use the tools to win with existing clients?

Yes! You can use The Better Nutrition Journal for better tracking with your clients. Use the evaluations to improve engagement between sessions, develop an ongoing connection with your client, reconnecting with a client you saw before you had these tools and engaging with clients you previously worked with on their digestion, cholesterol, body composition, sleep, pain or other health goals.

How do I use the tools to win with new clients?

Use as an intake form, as part of your initial session, and within your recommendations. Learn more by grabbing this quick video from Ashley Koff RD it offers a case study for how she uses the tools with her clients.

How can I use the tools on my website?

Create an opt-in or a multiple opt-in where you ask a compelling question, or offer to send them a tool for FREE if they provide their email. Multiple opt-ins may help you get more specific about what someone wants from you. (For example, “do you want help with a plant-based diet OR do you want help with your sleep?” Depending on the box they check they get a different tool from you.)

Do I have to pay for new tools after I am a member?

Your membership includes one update during the calendar year for each year of membership. If you choose to not renew your membership, the tools are yours for life, but you will not receive any future updates. 

How can I add my branding to different tools?

You may add your branding to the tools as long as you don’t indirectly or directly infer a role in development. You may not edit or cover up existing logos. In all instances, if you are using an external printer you likely need our permission so just email [email protected].

How do I use the menus?

These are NOT meal plans. They are tools to help you build their better meal plan. Have them review the menu to tell you what sounds good, what they want to try, and in the case of nutrients look to see how that will help them reach their goal that day. This can help you determine your supplement recommendations (if appropriate within your scope) or mention they should discuss that with their other practitioner.

Can I remove The Better Nutrition Program logo from the materials?

No, The Better Nutrition Program logo must remain on the materials and not obstructed. The only exception is in the virtual evaluations in your practice management system.

Do I still have access to my tools after my membership expires? 

If you choose not to renew your membership after your year is up, you will still have access to the tools that came with your membership but you will lose your business listing in the Network  and lose access to the weekly sessions and other membership perks. You will not get updated tools either. However, it will be easy and less expensive to stay a member -we offer you awesome discounts to stay in the Program each year.  

Which tools are included with the BNP Shop?

The BNP Shop includes The Shop of Tools™. That includes all general and practitioner evaluations, menus, guides, and the plan and journal. Also included in the membership are all past and future Program Slides and the Protocol Library. Not included are the Business Tools and Email Sequences, which are apart of the BNP Masters and BNP Pro memberships.

Can I add my business information and logo to the tools and programs?

Yes, you can add your logo on the tools and programs as long as our logo is not obstructed. You must keep the disclaimer and copyright on all materials. You can also add your business information to the editable notes section in the practitioner evaluations, menus and some guides. When using virtual versions of the evaluations in certain practice management systems you do not need to keep our logo but you can add yours. We have an easy video for members to see how to add their logo (or to share with a VA or designer doing on their behalf). 

Can I remove The Better Nutrition Program logo from the materials?

No, The Better Nutrition Program logo must remain on the materials and not obstructed. The only exception is in the virtual evaluations in your practice management system.

Which tools are included with the BNP Shop?

The BNP Shop includes The Shop of Tools™. That includes all general and practitioner evaluations, menus, guides, and the plan and journal. Also included in the membership are all past and future Program Slides and the Protocol Library. Not included are the Business Tools and Email Sequences, which are apart of the BNP Masters and BNP Pro memberships.

Do I still have access to my tools after my membership expires? 

If you choose not to renew your membership after your year is up, you will still have access to the tools that came with your membership but you will lose your business listing in the Network  and lose access to the weekly sessions and other membership perks. You will not get updated tools either. However, it will be easy and less expensive to stay a member -we offer you awesome discounts to stay in the Program each year.  

Do I get the upgraded tools after my membership expires?

If you choose not to renew your membership after your year is up, you will still have access to the tools, menus and evaluations but you will not receive any updates or new tools after your membership has expired.

What payment options do you offer?

All memberships have the option of quarterly or yearly payments and BNP Pro also has a monthly payment option. *All memberships are 1 year long and if you choose a payment plan, you are required to complete the rest of your payments for your membership year.

If I buy with the payment plan do I have access to all my tools and the services right away? 

Once you begin a membership, even with the payment plan, you will receive access to ALL benefits of that membership immediately.

I have a discount code, how do I use it?

Congratulations! Someone thinks you are awesome 🙂 Enter the code at checkout and it will update the amount in the cart. 

I am being charged tax, why is that? 

Many states now require sales tax for purchases of digital downloads so our system applies the tax based on your purchase information. 

How do I renew my membership? 

When your membership is about to end, be on the lookout for an email from us with options to renew. 

After purchasing, what if I want to cancel?

All purchases are final. If you would like to cancel your membership, you will still have access to all the tools/events during your calendar year but are required to complete the rest of your payments if you chose a payment plan.

Can I talk to a human about the memberships?

If you have a question we have not addressed here, please send us a message here. We make every effort to respond within 24 business hours and if you feel that your need is time sensitive please note that in the subject line.

Could I see a demo of the tools & programs?

You bet and with Ashley Koff RD! Schedule a demo right now! 

I tried to purchase but I can’t get the order to process? 

That’s not better! We recommend trying one more time. Sometimes technology isn’t as great as a human being, right? If not, please email us here and we will take care of it manually.

What practice management tools do you integrate with seamlessly?

We currently integrate seamlessly with Fullscript, Practice Better, BodySite, Simple Practice and Healthier but are always working on expanding to make our tools integrate with others as well so let us know if there’s one you work with that’s not listed here. 

Do you have tools in different languages?

All of our tools are in English, but we do offer a few in Spanish as well. We plan to expand that effort too and would love to discuss other languages. 

Can your tools and programs be used in other countries?

Absolutely! We love helping practitioners all over the world grow their businesses. Currently, practitioners from Canada, UK, South Africa, Brazil, and Australia use our program.

Where do I login?

You can login at the “member home” link at the top of any page.