Frequently Asked Questions

We tried to make a list of questions that we get frequently, but we are better not perfect, so this list may not address your question. Thankfully, we can easily connect! Please contact us here.

I am a ______ (practitioner) which membership is better for me?

Are you looking for a system to grow your business? If so, Go Pro for sure. The Get Leads does not include any support from Ashley Koff RD or our team of experts. And you don’t get the evaluations which really help you attract and engage clients as well as generate referrals. Still wondering? Schedule a demo to connect with Ashley and our team.

How do they help me grow my business?

So many ways! Just two of the many examples include using the cutting-edge tools as part of your existing marketing or use your initial and weekly sessions with Ashley Koff RD and our team to improve your marketing efforts with a strategic plan personalized for your business goal(s) .Want to learn more Schedule a demo to connect with Ashley and our team.

Do I have to pay for new tools after I am a member?

If you Go Pro, your membership includes access to all new tools during your calendar year. If you are a Get Leads member you do not get new tools and you can not purchase them individually. But you can upgrade your membership to Go Pro to get new tools and so many more benefits to grow your business.

What are The Better Nutrition Program Tools?

The Better Nutrition Tools include the first and only evaluations that assess total nutrition – food, beverages, supplements, medications – as well as current health and lifestyle for a more complete patient profile. They complement your other assessments to help determine if your client’s current nutrition needs adjustments to help their body run better. The tools also include guides, menus, a journal and a better nutrition plan. The Go Pro membership also includes many done-for-you business marketing tools like email sequences and program slides.

What are the Done-For-You offerings?

Done-For-You offerings included in the Go Pro Membership include 3+ email sequences, 6+ complete programs (customizable slides, session and how-to videos so you can set up and run your own programs), a full-stocked online supplement (via Fullscript) to customize for your business. 

What Kind of Expert Guidance & Support do you offer?

The Go Pro Membership includes a full year of strategic business planning and support with Ashley Koff RD including a private initial session, unlimited access via email and video chat, as well as weekly work sessions with Ashley plus expert team and guests, and four quarterly goal setting / assessment sessions. 

What is the Provider Referral Network?

The Go Pro Membership includes a business listing in our provider referral network where we send you patient referrals, as well as direct media inquiries, brand and public relations executives collaboration requests. We also set up (2) sessions annually for you  to introduce yourself to these professionals and pitch your business. 

What if I already have a business coach?

Awesome. We do too! We love coaches and we all work better together. They will love all the tools and done-for-you resources we offer to accelerate your work together. They can connect with Ashley and our team with any questions about our work sessions too. You and your coach can review the offerings and decide which membership will optimize your results while you work with them.

Can I add my business information and logo to the tools and programs?

Yes, you can add your logo on the tools and programs as long as our logo is not obstructed. You must keep the disclaimer and copyright on all materials. Our new tools (annual update is 12/2020) have a specific spot for them, but until then you can choose your location. You can also add your business information to the editable notes section in the practitioner evaluations, menus and some guides. When using virtual versions of the evaluations in certain practice management systems you do not need to keep our logo but you can add yours. We have an easy video for members to see how to add their logo (or to share with a VA or designer doing on their behalf). 

Can I remove The Better Nutrition Program logo from the materials?

No, The Better Nutrition Program logo must remain on the materials and not obstructed. The only exception is in the virtual evaluations in your practice management system.

Does the Provider Referral Network really generate referrals? 

Yes. We’ve had several practitioners purchase the Program on the referral of their colleagues who generated referrals – patients, media, and brand connections – from our Network. 

Do I still have access to my tools after my membership expires? 

If you choose not to renew your membership after your year is up, you will still have access to the tools that came with your membership but you will lose your business listing in the Network  and lose access to the weekly sessions and other membership perks. You will not get updated tools either. However, it will be easy and less expensive to stay a member -we offer you awesome discounts to stay in the Program each year.  

Do I get the upgraded tools after my membership expires?

If you choose not to renew your membership after your year is up, you will still have access to the tools, menus and evaluations but you will not receive any updates or new tools after your membership has expired.

If I buy Get Leads can I upgrade to Go Pro?

Absolutely! If you upgrade within the first 6 months of your membership, we will take the price you paid for the Get Leads membership ($479*) and use it towards your Go Pro membership. If it is after 6 months, we will give you half of what you paid ($240*) for the Get Leads membership and use it towards your Go Pro membership. When you upgrade to the Go Pro membership, your year subscription starts the day of your upgrade! *price depends on the cost of Get Leads when you purchased

What payment options do you offer?

Get Leads is a one time payment of $479/year. For Go Pro you can either make a one time payment of $3250/year or make four payments of $900 each quarter.

If I buy with the payment plan do I have access to all my tools and the services right away? 

Once you begin a membership, even with the payment plan, you will receive access to ALL benefits of that membership immediately.

I have a discount code, how do I use it?

Congratulations! Someone thinks you are awesome 🙂 Enter the code at checkout and it will update the amount in the cart. 

I am being charged tax, why is that? 

Many states now require sales tax for purchases of digital downloads so our system applies the tax based on your purchase information. 

How do I renew my membership? 

When your membership is about to end, be on the lookout for an email from us with options to renew. 

After purchasing, what if I want to cancel?

All purchases are final. If you would like to cancel your membership, you will still have access to all the tools/events during your calendar year.

Can I talk to a human about the memberships?

If you have a question we have not addressed here, please send us a message here. We make every effort to respond within 24 business hours and if you feel that your need is time sensitive please note that in the subject line.

Could I see a demo of the tools & programs?

You bet and with Ashley Koff RD! Schedule a demo right now! 

I tried to purchase but I can’t get the order to process? 

That’s not better! We recommend trying one more time. Sometimes technology isn’t as great as a human being, right? If not, please email us here and we will take care of it manually.

What practice management tools do you integrate with seamlessly?

We currently integrate seamlessly with Fullscript, Practice Better, BodySite, Simple Practice and Healthier but are always working on expanding to make our tools integrate with others as well so let us know if there’s one you work with that’s not listed here. 

Do you have tools in different languages?

All of our tools are in English, but we do offer a few in Spanish as well. We plan to expand that effort too and would love to discuss other languages. 

Can your tools and programs be used in other countries?

Absolutely! We love helping practitioners all over the world grow their businesses. Currently, practitioners from Canada, UK, South Africa, Brazil, and Australia use our program.

Where do I login?

You can login at the “member home” link at the top of any page.